Basa77 Privacy Policy — How Your Information Is Protected

1. Introduction

Basa77 (referred to as "we", "us", or "the platform") is a trusted online gaming and entertainment platform serving users in Bangladesh and select regions. This Privacy Policy explains what personal information basa77 collects, why we collect it, and how we keep it secure.

We believe transparency is the strongest proof of trustworthiness. That is why this Privacy Policy is written in clear, straightforward language so you can understand everything. By using any basa77 service, you are agreeing to this Privacy Policy.

This policy applies to our website, mobile app, and all related services. If you have any questions, contact details are available at the bottom of the page.

2. Information We Collect

Basa77 only collects the information needed to deliver the best possible service to you. We do not collect unnecessary data. The types of information collected are outlined below:

3. How Information Is Collected

Basa77 collects information through various methods — directly from you and automatically as you use the platform.

• At Registration: When you create an account on basa77, we collect the name, email address, and mobile number you provide.
• During the KYC process: Information from documents uploaded for identity verification is collected.
• At the Time of Payment: Financial transaction details are recorded at the time of deposits and withdrawals.
• Automatically: Cookies and tracking technologies automatically collect device and usage information while you browse the website or use the app.
• For Customer Support: Information provided when contacting the support team is retained on record.
• From Third Parties: Relevant data may be received from payment gateways or identity verification services.

4. How Information Is Used

Basa77 uses your information solely for the purposes listed below. We never use your data for unnecessary or unethical purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Payment Processing: To successfully process deposit and withdrawal transactions.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect and prevent fraudulent or illegal activity.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: To inform you about offers and promotions, with your consent.
• Legal Obligations: To meet regulatory and compliance requirements.
• Responsible Gaming: To analyze gaming behavior and identify signs of problem gambling.

5. Sharing Information with Third Parties

Basa77 may share limited information with third parties in certain specific situations. However, such sharing is always done to improve your service experience and is governed by strict confidentiality agreements.

• Payment Processors: Mobile Banking, Nagad, Rocket — necessary details are shared to complete transactions.
• Identity Verification Service: Approved verification agencies for KYC processing.
• IT Service Providers: Hosting and server management providers, who operate under strict confidentiality agreements.
• Law Enforcement Agencies: Government authorities acting under a court order or lawful investigation.
• Regulatory Authority: Upon valid request from a licensing authority or financial regulatory body.

Your information is not shared with any parties outside the list above. Every third-party service provider is contractually bound to meet our privacy standards.

6. Data Retention Period

Basa77 retains your information for as long as your account is active or as needed to provide our services. Even after account closure, certain data may be kept for a specified period to meet legal requirements:

• Financial transaction records: retained for up to 7 years after account closure (legal requirement).
• KYC documents: retained for up to 5 years after verification.
• Support records: tickets and chat logs retained for up to 3 years.
• Gaming history: up to 2 years after account closure.
• Marketing data: deleted as soon as you withdraw your consent.

7. Cookie Policy

Basa77's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your browser or device.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Helps remember your preferences such as language and theme.
• Analytics Cookies: To review website usage — using tools such as Google Analytics.
• Marketing Cookies: To show relevant ads — only used with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

8. Security Measures

Basa77 uses industry-leading security technology to protect your information. Our security systems are continuously monitored and updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: An advanced firewall prevents unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Masking: Sensitive data is stored in encrypted form in the database.
• Access Control: Only authorized personnel have access to data where necessary.

9. Your Rights

As a basa77 user, you have the following rights over your own information. We fully respect and uphold these rights:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

10. Children's Privacy

Basa77 strictly does not provide services to anyone under 18 years of age. The platform operates exclusively for adults, and age is verified at the time of registration.

We do not knowingly collect information from anyone under the age of 18. If a minor's data enters our system for any reason, it will be deleted immediately and the associated account will be closed.

11. Changes to Privacy Policy

Basa77 may update this Privacy Policy as needed. Changes may be driven by new service launches, legal updates, or security improvements.

• The date of each update will be noted at the top of this page.
• You will be notified by email in advance of any significant changes.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• A consent window may appear on your first login when significant changes have been made.

If you do not agree with any policy changes, you may request to close your account at any time. We respect your decision.

12. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team will respond within 3 business days.

We will only process data-related requests after verifying your identity, to ensure your information remains secure.